FAQ

We're answering your questions

A question before ordering or after receiving your order?

Here you will find answers to the most frequently asked questions about delivery, returns, payments, and much more.

And if you can't find the information you're looking for, our team is here to help you.

Orders

How to order from Original Corner?

Select your products, add them to your cart, then confirm your order in a few clicks. Payment is simple, fast, and secure.

Can I change or cancel my order after it has been confirmed?

Yes, as long as the order has not yet been shipped. Contact us quickly via the contact form, indicating your order number.

I haven't received the confirmation email, what should I do?

Remember to check your spam folder. If needed, contact us with your name and order number.

Payment & security

What payment methods do you accept?

We accept payments by credit card, Shop Pay, Apple Pay, and PayPal. Available payment methods are displayed automatically depending on your device.

Is payment secure?

Yes. All transactions are protected by secure payment protocols that comply with current standards. No banking data is stored on our site.

Delivery & Tracking

What are the delivery times?

All orders placed before 1 PM are shipped the same day (working days). In mainland France, delivery takes 24 to 48 hours, depending on the chosen delivery method.

Do you deliver internationally?

Yes, we deliver to several European countries. Available destinations and delivery charges are automatically displayed at checkout.

How do I track my order?

Once your order has been shipped, you will receive an email with a tracking link. It may take a few hours for the tracking to become active.

What do I do if my package gets lost?

If your package appears stuck or lost in transit, please contact us with your order number.

We will open an investigation with the carrier and offer you a solution (reshipment or refund).

What should I do if my package arrives damaged?

If your package or product arrives damaged, please contact us within 48 hours of receipt, including photos of the package and the affected items.

After verification, we will arrange for a replacement or refund if necessary.

Returns & refunds

What is your return policy?

You have 30 days from receipt to request a return. Items must be new, unused, and in their original packaging.

How do I make a return?

Contact our customer service, providing your order number, the products concerned, and the reason for the return.

We will provide you with the procedure to follow.

When will I be reimbursed?

Once the product has been returned and inspected, the refund will be issued to the original payment method.

Products, design & commitments

Where and how are your products designed and manufactured?

Our products are designed and developed by our team based in France, then manufactured in carefully selected partner factories.

We only work with partners who adhere to strict environmental, social, and ethical standards, including:

- practices aimed at limiting the environmental impact of production

- decent working conditions

- employee safety

- respect for local labor law

- prohibition of forced labor and child labor

These criteria are an integral part of our supplier selection and monitoring process.

Do your products comply with safety standards?

Yes. All our products comply with current European standards (CE marking, safety requirements, compliant materials), where applicable.

How do you ensure the reliability of your products?

We pay particular attention to the durability, resistance, and real-world use of our products.

Each item is selected, tested, and improved based on field feedback, in order to offer reliable products adapted to their intended use.

Customer service

How to contact us?

You can contact us via the contact form or by phone: 01 84 79 23 10

Our team will get back to you as soon as possible.